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Mother's Day Sale Extra 20% Off, Code: MOM

FAQs

Customers have questions and we try our best to have answers. If you have a question and don’t find the answer below, please email us at [email protected] and we will do our best to get you the answer you long for.

  • What Is A Lace Front Wig?

    Lace front wig is the most popular type of lace wigs. Lace fronts(whether a wig or sew in frontal) have sheer lace mesh located at the front of the wig cap and hairs are individually hand tied onto the lace front piece in order to create a more natural appearance.

  • What Are Bleached Knots?

    When a dark hair is tied to the base of a lace wig with a knot, you can see a dark dot on the skin, especially when the base is lace. Lace cannot hide the knot in the same way a monofilament base does. Bleached knots usually are only done at the front of the lace wig and it helps create the illusion that your hair is growing out of your head.

  • What Is The Quality Of Our Hair?

    Our 100% virgin natural and unprocessed human hair. It’s the absolute highest quality hair available on the market. It has not been colored, dyed, bleached, or chemically processed in anyway. So this hair can be washed, blow dried, bleached, colored, and curled & styled with heated tools when you receive it.

    NOTE: No matter how good our hair quality is, please DON’T style it or dye it too frequently, the heat or chemical will make the hair easily get dry and tangled.

  • What Is Your Returns Policy?

    Our returns policy can be viewed by clicking here.

  • I Want To Place An Order. How Do I Do This?

    Just follow the order prompts

    1. Select your items and add them to your cart
    2. Once you have everything you want, click the Proceed to Checkout button
    3. Fill out the requested details and click the Checkout button
    4. You will receive order confirmation email with order number

    Super-easy and convenient, just the way we like it. (You can also like us on Facebook).

  • What Do I Do If My Credit Card Details Are Not Accepted?

    The first step is to check with your bank to rule out any problems that may be occurring on that side. If you still experience difficulties, contact customer service, and they will alert our IT team to correct the problem.

  • Do You Keep My Credit Card Details?

    You are safe, we do not store your credit card details.

  • Will My Information Be Sold To Third Parties?

    Not a chance, your information will not be sold or passed on to any third parties. We rightfully protects your information. Read more on how we protect your details by referring to the privacy statement.